/* Cutup Support Center V2 — Linear / Intercom / Stripe polish */

.cutup-support-root {
  display: flex;
  flex-direction: column;
  gap: 20px;
  max-width: 100%;
}

.cutup-support-head {
  display: flex;
  flex-wrap: wrap;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
}

.cutup-support-head__copy {
  flex: 1;
  min-width: 200px;
}

.cutup-support-head__copy .section-title {
  margin: 0 0 4px;
  font-size: 1.5rem;
  letter-spacing: -0.02em;
}

.cutup-support-head .dashboard-section-lead {
  margin: 0;
  max-width: 480px;
  font-size: 14px;
  line-height: 1.5;
}

.cutup-support-cta {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-weight: 600;
  white-space: nowrap;
  flex-shrink: 0;
}

/* KPI row V3 — 5 equal columns, full width */
.cutup-support-kpis {
  display: grid;
  grid-template-columns: repeat(5, minmax(0, 1fr));
  gap: 14px;
  width: 100%;
}

.cutup-support-kpi {
  display: flex;
  gap: 12px;
  align-items: flex-start;
  padding: 14px 16px;
  min-height: 84px;
  box-sizing: border-box;
  border: 1px solid var(--border-color, #e5e7eb);
  border-radius: 14px;
  background: #fff;
  box-shadow: 0 1px 2px rgba(15, 23, 42, 0.04);
}

.cutup-support-kpi--accent {
  border-color: #c7d2fe;
  background: linear-gradient(180deg, #fafaff 0%, #fff 100%);
}

.cutup-support-kpi__icon {
  font-size: 18px;
  line-height: 1;
}

.cutup-support-kpi__body {
  display: flex;
  flex-direction: column;
  gap: 2px;
  min-width: 0;
}

.cutup-support-kpi__label {
  font-size: 11px;
  font-weight: 600;
  color: #64748b;
  text-transform: uppercase;
  letter-spacing: 0.03em;
}

.cutup-support-kpi__value {
  font-size: 20px;
  font-weight: 700;
  color: #0f172a;
  line-height: 1.1;
  letter-spacing: -0.02em;
}

.cutup-support-kpi__trend {
  font-size: 11px;
  color: #94a3b8;
}

.cutup-support-kpi--accent .cutup-support-kpi__value {
  font-size: 16px;
  color: #4338ca;
}

.cutup-support-home-grid {
  display: grid;
  grid-template-columns: 1.2fr 0.8fr;
  gap: 12px;
  align-items: start;
}

.cutup-support-panel {
  border: 1px solid var(--border-color, #e5e7eb);
  border-radius: 14px;
  background: #fff;
  padding: 14px;
  box-shadow: 0 1px 2px rgba(15, 23, 42, 0.04);
}

.cutup-support-panel__head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 10px;
}

.cutup-support-panel__head h2 {
  margin: 0;
  font-size: 13px;
  font-weight: 600;
  color: #64748b;
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.cutup-support-panel__link {
  font-size: 12px;
  font-weight: 600;
  color: #635bff;
  text-decoration: none;
}

.cutup-support-activity {
  display: flex;
  flex-direction: column;
  gap: 10px;
  width: 100%;
}

.cutup-support-activity__item {
  display: flex;
  gap: 10px;
  align-items: flex-start;
  width: 100%;
  text-align: left;
  padding: 10px;
  border: 1px solid #f1f5f9;
  border-radius: 10px;
  background: #fafafa;
  cursor: pointer;
  font-family: inherit;
  transition: background 0.15s, border-color 0.15s;
}

.cutup-support-activity__item:hover {
  background: #fafaff;
  border-color: #e0e7ff;
}

.cutup-support-activity__icon {
  font-size: 16px;
  line-height: 1;
}

.cutup-support-activity__body {
  display: flex;
  flex-direction: column;
  gap: 2px;
  flex: 1;
  min-width: 0;
}

.cutup-support-activity__body strong {
  font-size: 13px;
  color: #0f172a;
}

.cutup-support-activity__body span {
  font-size: 12px;
  color: #64748b;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.cutup-support-activity__body time {
  font-size: 11px;
  color: #94a3b8;
}

.cutup-support-activity-empty {
  margin: 0;
  font-size: 13px;
  color: #94a3b8;
}

.cutup-support-sla {
  display: inline-flex;
  padding: 3px 8px;
  border-radius: 6px;
  font-size: 10px;
  font-weight: 600;
  text-transform: uppercase;
}

.cutup-support-sla--healthy { background: #d1fae5; color: #047857; }
.cutup-support-sla--at_risk { background: #fef3c7; color: #b45309; }
.cutup-support-sla--breached { background: #fee2e2; color: #b91c1c; }

/* Linear-style issue list */
.cutup-support-issues {
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.cutup-support-issue {
  display: block;
  width: 100%;
  text-align: left;
  padding: 14px 16px;
  border: 1px solid var(--border-color, #e5e7eb);
  border-radius: 12px;
  background: var(--bg-secondary, #fff);
  cursor: pointer;
  transition: border-color 0.15s ease, box-shadow 0.15s ease, background 0.15s ease;
  font-family: inherit;
  box-sizing: border-box;
}

.cutup-support-issue:hover {
  border-color: #c7d2fe;
  background: #fafaff;
  box-shadow: 0 2px 8px rgba(99, 91, 255, 0.06);
}

.cutup-support-issue:focus-visible {
  outline: 2px solid rgba(99, 102, 241, 0.45);
  outline-offset: 2px;
}

.cutup-support-issue__top {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  margin-bottom: 6px;
}

.cutup-support-issue__id {
  font-size: 12px;
  font-weight: 600;
  color: var(--text-secondary, #64748b);
  font-variant-numeric: tabular-nums;
  letter-spacing: 0.02em;
}

.cutup-support-issue__badges {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  align-items: center;
}

.cutup-support-issue__subject {
  margin: 0 0 8px;
  font-size: 15px;
  font-weight: 600;
  color: var(--text-primary, #0f172a);
  line-height: 1.35;
  letter-spacing: -0.01em;
}

.cutup-support-issue__meta {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  font-size: 12px;
  color: var(--text-secondary, #94a3b8);
  line-height: 1.4;
}

.cutup-support-dept {
  display: inline-flex;
  padding: 3px 8px;
  border-radius: 6px;
  font-size: 10px;
  font-weight: 600;
  letter-spacing: 0.03em;
  text-transform: uppercase;
  background: #f1f5f9;
  color: #475569;
}

.cutup-support-badge {
  display: inline-flex;
  align-items: center;
  padding: 3px 8px;
  border-radius: 6px;
  font-size: 10px;
  font-weight: 600;
  letter-spacing: 0.03em;
  text-transform: uppercase;
}

.cutup-support-badge--open { background: #dbeafe; color: #1d4ed8; }
.cutup-support-badge--in_progress { background: #e0e7ff; color: #4338ca; }
.cutup-support-badge--waiting_for_user { background: #fef3c7; color: #b45309; }
.cutup-support-badge--resolved { background: #d1fae5; color: #047857; }
.cutup-support-badge--closed { background: #f1f5f9; color: #475569; }
.cutup-support-badge--low { background: #f1f5f9; color: #64748b; }
.cutup-support-badge--normal { background: #e0f2fe; color: #0369a1; }
.cutup-support-badge--high { background: #ffedd5; color: #c2410c; }
.cutup-support-badge--urgent { background: #fee2e2; color: #b91c1c; }

/* Premium empty state */
.cutup-support-zero {
  display: flex;
  flex-direction: column;
  align-items: center;
  text-align: center;
  padding: 48px 24px;
  border: 1px dashed var(--border-color, #e5e7eb);
  border-radius: 16px;
  background: linear-gradient(180deg, #fafaff 0%, #fff 100%);
}

.cutup-support-zero__illus {
  margin-bottom: 16px;
}

.cutup-support-zero__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  justify-content: center;
  margin-top: 8px;
}

.cutup-support-zero h2 {
  margin: 0 0 8px;
  font-size: 18px;
  font-weight: 600;
  color: var(--text-primary, #0f172a);
}

.cutup-support-zero p {
  margin: 0 0 6px;
  font-size: 14px;
  color: var(--text-secondary, #64748b);
  max-width: 360px;
  line-height: 1.5;
}

.cutup-support-zero__sla {
  font-size: 13px;
  font-weight: 500;
  color: #4338ca;
  margin-bottom: 20px !important;
}

/* Ticket detail */
.cutup-support-detail {
  display: flex;
  flex-direction: column;
  gap: 12px;
  min-height: 0;
}

.cutup-support-detail__layout {
  display: grid;
  grid-template-columns: 1fr 280px;
  gap: 14px;
  align-items: start;
}

.cutup-support-detail__sidebar {
  position: sticky;
  top: 12px;
}

.cutup-support-sidebar-card {
  padding: 14px;
  border: 1px solid var(--border-color, #e5e7eb);
  border-radius: 14px;
  background: #fff;
}

.cutup-support-sidebar-card h3 {
  margin: 0 0 12px;
  font-size: 12px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  color: #64748b;
}

.cutup-support-timeline {
  list-style: none;
  margin: 0;
  padding: 0;
}

.cutup-support-timeline__item {
  display: grid;
  grid-template-columns: 28px 1fr;
  gap: 10px;
  padding-bottom: 14px;
  position: relative;
}

.cutup-support-timeline__item:not(.is-last)::before {
  content: '';
  position: absolute;
  left: 13px;
  top: 24px;
  bottom: 0;
  width: 2px;
  background: #e2e8f0;
}

.cutup-support-timeline__dot {
  width: 28px;
  height: 28px;
  display: flex;
  align-items: center;
  justify-content: center;
  border-radius: 50%;
  background: #f8fafc;
  border: 1px solid #e2e8f0;
  font-size: 12px;
  z-index: 1;
}

.cutup-support-timeline__body {
  display: flex;
  flex-direction: column;
  gap: 2px;
  padding-top: 4px;
}

.cutup-support-timeline__body strong {
  font-size: 13px;
  color: #0f172a;
}

.cutup-support-timeline__body time {
  font-size: 11px;
  color: #94a3b8;
}

.cutup-support-timeline-mobile {
  display: none;
  padding: 12px;
  border: 1px solid var(--border-color, #e5e7eb);
  border-radius: 12px;
  background: #fff;
  margin-bottom: 10px;
}

.cutup-support-timeline-mobile h3 {
  margin: 0 0 10px;
  font-size: 12px;
  text-transform: uppercase;
  color: #64748b;
}

.cutup-support-attachments {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 8px;
}

.cutup-support-attach {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 8px 10px;
  border: 1px solid #e2e8f0;
  border-radius: 10px;
  background: #fff;
  font-size: 12px;
  color: #334155;
  text-decoration: none;
}

.cutup-support-attach--img {
  display: block;
  max-width: min(100%, 240px);
  overflow: hidden;
  border-radius: 8px;
  background: rgba(255, 255, 255, 0.12);
}

.cutup-support-attach--img img,
.cutup-support-msg__bubble img {
  max-width: min(100%, 240px);
  max-height: 180px;
  width: auto;
  height: auto;
  object-fit: contain;
  border-radius: 8px;
  display: block;
}

.cutup-support-attach--pdf em {
  font-size: 10px;
  color: #635bff;
  font-style: normal;
  font-weight: 600;
}

.cutup-support-attach-preview {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 12px;
  color: #64748b;
  margin-top: 8px;
}

.cutup-support-file-attach {
  margin: 8px 0 12px;
}

.cutup-support-file-attach__row {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
}

.cutup-support-choose-file-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 40px;
  padding: 0 16px;
  border: 1px solid #d1d5db;
  border-radius: 10px;
  background: #fff;
  color: #334155;
  font-size: 14px;
  font-weight: 600;
  line-height: 1.2;
  cursor: pointer;
  white-space: nowrap;
  transition: border-color 0.15s, background 0.15s, color 0.15s;
}

.cutup-support-choose-file-btn:hover {
  border-color: #a5b4fc;
  background: #fafaff;
  color: #4338ca;
}

.cutup-support-file-attach__name {
  flex: 1;
  min-width: 0;
  font-size: 13px;
  color: #94a3b8;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.cutup-support-file-attach__name--selected {
  color: #475569;
  font-weight: 500;
}

.cutup-support-file-attach__hint {
  margin: 6px 0 0;
  font-size: 11px;
  line-height: 1.4;
  color: #94a3b8;
}

.cutup-support-form .cutup-support-file-attach,
.cutup-support-reply .cutup-support-file-attach {
  margin-bottom: 0;
}

.cutup-support-form .cutup-support-file-attach label,
.cutup-support-reply .cutup-support-file-attach label {
  display: inline-flex;
  margin: 0;
}

.cutup-support-file-attach .cutup-support-choose-file-btn {
  font-weight: 600;
  color: #334155;
}

.cutup-support-attach-preview button {
  border: none;
  background: none;
  color: #635bff;
  cursor: pointer;
  font-size: 12px;
}

.cutup-support-reply__send-row {
  display: flex;
  justify-content: flex-end;
  margin-top: 4px;
}

.cutup-support-attach-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 40px;
  height: 40px;
  flex-shrink: 0;
  border: 1px solid #e5e7eb;
  border-radius: 12px;
  background: #fff;
  cursor: pointer;
  color: #475569;
  transition: border-color 0.15s, background 0.15s, color 0.15s;
}

.cutup-support-attach-btn:hover {
  border-color: #c7d2fe;
  background: #fafaff;
  color: #4338ca;
}

.cutup-support-attach-btn svg {
  display: block;
}

.cutup-support-deflect {
  margin: -6px 0 12px;
  padding: 12px;
  border: 1px solid #e0e7ff;
  border-radius: 12px;
  background: #fafaff;
}

.cutup-support-deflect__title {
  margin: 0 0 8px;
  font-size: 12px;
  font-weight: 600;
  color: #4338ca;
}

.cutup-support-deflect__item {
  display: block;
  padding: 8px 0;
  border-bottom: 1px solid #eef2ff;
  text-decoration: none;
  color: inherit;
}

.cutup-support-deflect__item:last-child {
  border-bottom: none;
}

.cutup-support-deflect__item strong {
  display: block;
  font-size: 13px;
  color: #0f172a;
}

.cutup-support-deflect__item span {
  font-size: 12px;
  color: #64748b;
}

.cutup-support-detail__back {
  align-self: flex-start;
  background: none;
  border: none;
  color: var(--primary, #635bff);
  font-size: 13px;
  font-weight: 500;
  cursor: pointer;
  padding: 0;
}

.cutup-support-detail__header {
  padding-bottom: 4px;
}

.cutup-support-detail__header .section-title {
  margin: 0 0 10px;
  font-size: 1.35rem;
  letter-spacing: -0.02em;
}

.cutup-support-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 8px 12px;
  align-items: center;
  font-size: 12px;
  color: var(--text-secondary, #64748b);
}

.cutup-support-meta strong {
  color: var(--text-primary, #0f172a);
  font-weight: 600;
}

.cutup-support-assigned {
  display: inline-flex;
  align-items: center;
  gap: 6px;
}

.cutup-support-assigned img {
  border-radius: 50%;
  object-fit: cover;
}

.cutup-support-detail__main {
  display: flex;
  flex-direction: column;
  gap: 12px;
  min-width: 0;
}

.cutup-support-conversation {
  display: flex;
  flex-direction: column;
  height: min(78vh, 720px);
  min-height: 480px;
  max-height: min(78vh, 720px);
  border: 1px solid var(--border-color, #e5e7eb);
  border-radius: 14px;
  background: #f8fafc;
  overflow: hidden;
  flex-shrink: 0;
}

.cutup-support-thread {
  display: flex;
  flex-direction: column;
  gap: 18px;
  padding: 20px 16px;
  flex: 1 1 0;
  min-height: 0;
  overflow-y: auto;
  overflow-x: hidden;
  -webkit-overflow-scrolling: touch;
}

.cutup-support-msg {
  display: flex;
  gap: 10px;
  max-width: min(82%, 520px);
  align-items: flex-end;
}

.cutup-support-msg--user {
  align-self: flex-end;
  flex-direction: row-reverse;
}

.cutup-support-msg--admin {
  align-self: flex-start;
  flex-direction: row;
}

.cutup-support-msg__avatar {
  width: 34px;
  height: 34px;
  border-radius: 50%;
  flex-shrink: 0;
  object-fit: cover;
  border: 1px solid #e2e8f0;
  background: #fff;
}

.cutup-support-msg--user .cutup-support-msg__avatar {
  border-color: rgba(99, 91, 255, 0.25);
}

.cutup-support-msg__body {
  display: flex;
  flex-direction: column;
  gap: 5px;
  min-width: 0;
  flex: 1;
}

.cutup-support-msg__head {
  display: flex;
  align-items: baseline;
  gap: 8px;
  flex-wrap: wrap;
}

.cutup-support-msg--user .cutup-support-msg__head {
  justify-content: flex-end;
}

.cutup-support-msg__name {
  font-size: 12px;
  font-weight: 600;
  color: var(--text-primary, #0f172a);
}

.cutup-support-msg__time {
  font-size: 11px;
  color: #94a3b8;
  white-space: nowrap;
}

.cutup-support-msg__role {
  font-size: 11px;
  color: #94a3b8;
}

.cutup-support-msg__bubble a {
  color: inherit;
  text-decoration: underline;
  text-underline-offset: 2px;
}

.cutup-support-msg--user .cutup-support-msg__bubble a {
  color: #fff;
}

.cutup-support-msg__bubble {
  padding: 11px 15px;
  border-radius: 18px;
  font-size: 14px;
  line-height: 1.55;
  white-space: pre-wrap;
  word-break: break-word;
}

.cutup-support-msg--user .cutup-support-msg__bubble {
  background: #635bff;
  color: #fff;
  border-bottom-right-radius: 5px;
  box-shadow: 0 1px 3px rgba(99, 91, 255, 0.2);
}

.cutup-support-msg--admin .cutup-support-msg__bubble {
  background: #fff;
  color: var(--text-primary, #0f172a);
  border: 1px solid #e4e4e7;
  border-bottom-left-radius: 5px;
}

.cutup-support-system {
  align-self: center;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 4px;
  width: 100%;
  padding: 2px 0;
}

.cutup-support-system__pill {
  display: inline-block;
  padding: 5px 12px;
  border-radius: 999px;
  background: #fff;
  border: 1px solid #e2e8f0;
  font-size: 11px;
  font-weight: 500;
  color: #64748b;
  text-align: center;
  max-width: 92%;
}

.cutup-support-system__time {
  font-size: 10px;
  color: #94a3b8;
}

/* Sticky reply composer (desktop) */
.cutup-support-reply {
  display: flex;
  flex-direction: column;
  gap: 10px;
  padding: 14px 16px;
  background: #fff;
  border-top: 1px solid var(--border-color, #e5e7eb);
  flex-shrink: 0;
}

.cutup-support-reply label {
  font-size: 12px;
  font-weight: 600;
  color: var(--text-secondary, #64748b);
  margin: 0;
}

.cutup-support-reply textarea {
  width: 100%;
  min-height: 44px;
  max-height: 140px;
  padding: 11px 14px;
  border: 1px solid var(--border-color, #e5e7eb);
  border-radius: 12px;
  font-family: inherit;
  font-size: 14px;
  resize: vertical;
  box-sizing: border-box;
  line-height: 1.45;
}

.cutup-support-reply textarea:focus {
  outline: 2px solid rgba(99, 91, 255, 0.3);
  border-color: #635bff;
}

.cutup-support-reply .cutup-help-btn--primary {
  flex-shrink: 0;
  min-width: 100px;
}

.cutup-support-closed-note {
  margin: 0;
  padding: 14px 16px;
  font-size: 13px;
  color: var(--text-secondary, #64748b);
  background: #fff;
  border-top: 1px solid var(--border-color, #e5e7eb);
}

.cutup-support-empty {
  padding: 32px 16px;
  text-align: center;
  color: var(--text-secondary, #64748b);
  font-size: 14px;
}

/* Inline create ticket panel */
.cutup-support-create-panel {
  border: 1px solid #e0e7ff;
  border-radius: 16px;
  background: linear-gradient(180deg, #fafaff 0%, #fff 100%);
  padding: 20px 22px;
  box-shadow: 0 4px 20px rgba(99, 91, 255, 0.08);
}

.cutup-support-create-panel[hidden] {
  display: none;
}

.cutup-support-create-panel__head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 16px;
}

.cutup-support-create-panel__head h2 {
  margin: 0 0 4px;
  font-size: 18px;
  letter-spacing: -0.02em;
}

.cutup-support-create-panel__head p {
  margin: 0;
  font-size: 14px;
  color: #64748b;
}

.cutup-support-create-panel__close {
  border: none;
  background: #f1f5f9;
  color: #64748b;
  width: 32px;
  height: 32px;
  border-radius: 8px;
  font-size: 20px;
  line-height: 1;
  cursor: pointer;
}

.cutup-support-form__grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 12px;
}

.cutup-support-honeypot {
  position: absolute;
  left: -9999px;
  opacity: 0;
  pointer-events: none;
}

.cutup-support-form-error {
  margin: 0;
  font-size: 13px;
  color: #dc2626;
}

.cutup-support-status-banner {
  margin: 0 0 12px;
  padding: 14px 16px;
  border-radius: 12px;
  border: 1px solid #e5e7eb;
  background: #f8fafc;
}

.cutup-support-status-banner--closed {
  border-color: #e2e8f0;
  background: #f1f5f9;
}

.cutup-support-status-banner--resolved {
  border-color: #bbf7d0;
  background: #f0fdf4;
}

.cutup-support-status-banner strong {
  display: block;
  font-size: 13px;
  margin-bottom: 4px;
  color: #0f172a;
}

.cutup-support-status-banner p {
  margin: 0;
  font-size: 13px;
  color: #64748b;
  line-height: 1.5;
}

.cutup-support-close-card {
  display: flex;
  flex-direction: column;
  align-items: center;
  text-align: center;
  margin-top: 0;
  padding: 16px 16px 18px;
  border: 1px solid var(--border-color, #e5e7eb);
  border-radius: 14px;
  background: #fafafa;
  flex-shrink: 0;
}

.cutup-support-close-card__prompt {
  margin: 0 0 12px;
  font-size: 13px;
  color: #64748b;
  max-width: 28rem;
}

.cutup-support-close-card .cutup-support-form-error {
  margin-top: 10px;
  text-align: center;
}

.cutup-support-close-card--done {
  text-align: center;
  background: #f0fdf4;
  border-top-color: #bbf7d0;
}

.cutup-support-close-card__actions {
  margin-top: 14px;
  display: flex;
  justify-content: center;
}

.cutup-support-close-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  padding: 7px 16px;
  font-size: 12px;
  font-weight: 600;
  font-family: inherit;
  line-height: 1.2;
  color: #dc2626;
  background: #fff;
  border: 1px solid #fecaca;
  border-radius: 8px;
  cursor: pointer;
  transition: background 0.15s, border-color 0.15s, color 0.15s;
}

.cutup-support-close-btn:hover {
  background: #fef2f2;
  border-color: #f87171;
  color: #b91c1c;
}

.cutup-support-close-btn:disabled {
  opacity: 0.55;
  cursor: not-allowed;
}

.cutup-support-rating {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  justify-content: center;
}

.cutup-support-rating__opt {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 44px;
  height: 44px;
  padding: 0;
  border: 1.5px solid #e5e7eb;
  border-radius: 10px;
  background: #fff;
  cursor: pointer;
  font-family: inherit;
  transition: border-color 0.15s, background 0.15s, transform 0.12s;
}

.cutup-support-rating__opt:hover {
  border-color: #c7d2fe;
  background: #fafaff;
}

.cutup-support-rating__opt.is-selected {
  border-color: #635bff;
  background: #eef2ff;
  box-shadow: 0 0 0 2px rgba(99, 91, 255, 0.14);
}

.cutup-support-rating__emoji {
  font-size: 22px;
  line-height: 1;
}

.cutup-support-detail .cutup-help-btn--secondary {
  align-self: flex-start;
}

/* Legacy modal (unused) */
.cutup-support-modal {
  position: fixed;
  inset: 0;
  z-index: 1200;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 16px;
  background: rgba(15, 23, 42, 0.45);
}

.cutup-support-modal[hidden] {
  display: none;
}

.cutup-support-modal__card {
  width: 100%;
  max-width: 520px;
  max-height: 90vh;
  overflow-y: auto;
  background: #fff;
  border-radius: 16px;
  padding: 28px;
  box-shadow: 0 20px 50px rgba(15, 23, 42, 0.16);
}

.cutup-support-modal__card h2 {
  margin: 0 0 8px;
  font-size: 20px;
  letter-spacing: -0.02em;
}

.cutup-support-form label {
  display: block;
  margin-bottom: 14px;
  font-size: 13px;
  font-weight: 500;
  color: var(--text-primary, #0f172a);
}

.cutup-support-form select,
.cutup-support-form input,
.cutup-support-form textarea {
  display: block;
  width: 100%;
  margin-top: 6px;
  padding: 10px 12px;
  border: 1px solid var(--border-color, #e5e7eb);
  border-radius: 10px;
  font-size: 14px;
  font-family: inherit;
  box-sizing: border-box;
}

.cutup-support-form textarea {
  min-height: 120px;
  resize: vertical;
}

.cutup-support-form__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  justify-content: flex-end;
  margin-top: 8px;
}

@media (min-width: 769px) {
  .cutup-support-reply {
    position: sticky;
    bottom: 0;
    z-index: 2;
    box-shadow: 0 -4px 12px rgba(15, 23, 42, 0.04);
  }
}

@media (max-width: 1100px) {
  .cutup-support-kpis {
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 12px;
  }
}

@media (max-width: 900px) {
  .cutup-support-home-grid {
    grid-template-columns: 1fr;
  }

  .cutup-support-detail__layout {
    grid-template-columns: 1fr;
  }

  .cutup-support-detail__sidebar {
    display: none;
  }

  .cutup-support-timeline-mobile {
    display: block;
  }
}

@media (max-width: 640px) {
  .cutup-support-head {
    flex-direction: column;
  }

  .cutup-support-head .cutup-support-cta {
    width: 100%;
    justify-content: center;
  }

  .cutup-support-kpis {
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 10px;
  }

  .cutup-support-kpi {
    min-height: 0;
    padding: 12px 14px;
  }

  .cutup-support-issue {
    padding: 12px 14px;
  }

  .cutup-support-issue__subject {
    font-size: 14px;
  }

  .cutup-support-conversation {
    height: min(72vh, 640px);
    min-height: 420px;
    max-height: min(72vh, 640px);
  }

  .cutup-support-thread {
    padding: 14px 12px;
  }

  .cutup-support-msg {
    max-width: 94%;
  }

  .cutup-support-msg__avatar {
    width: 30px;
    height: 30px;
  }

  .cutup-support-reply .btn-primary {
    width: 100%;
  }

  .cutup-support-modal__card {
    padding: 20px;
  }

  .cutup-support-zero {
    padding: 36px 16px;
  }
}